See every word your customers are told.
Your campaigns, your office, your techs and your reminders all text the same homeowner from four different numbers. Channel Clarity makes it one number and one thread, and you read all of it.
ONE THREAD.
The campaign texter, the office line, the reminder system and the tech's own phone all talk to your customer. You can read one of them. Channel Clarity puts them on one number and shows you the whole thread.
The customer sees one business and one number. Your people each see the thread they're part of. You see all of them.
One job, start to finish, in the same thread.
Shown for an HVAC company. The same four stages run a move, a roof, a loan.
A campaign goes to a street or a list. Every reply lands in the thread, not in a texting tool nobody opens.
Dana: Maybe. Full tune-up or just a look?
The customer says yes. The record is created in your CRM from the thread, and the thread keeps going. No second number.
System: Customer created in ServiceTitan.
Dates offered, one picked, tech named, reminder sent. You see the booking where the customer agreed to it.
Dana: Thursday.
On the way, here, done, paid. The tech texts from the company thread, so you read exactly what the customer was told.
Dana: Paid. Thanks Marcus.
Your view.
Every open conversation across every tech, sorted by who has been waiting longest on your side. The highlighted rows are yours to answer. Open any row and the whole thread is there.
| CUSTOMER | TECH | STAGE | LAST MESSAGE | WAITING |
|---|---|---|---|---|
| Keisha Monroe 71 Fairview | unassigned | Prospect | What does the checkup include? | 3h 12m on you |
| Tom Albright 9 Mill Rd | Jalen | Schedule | Friday morning works. | 1h 40m on you |
| Linda Ochoa 22 Birch | Jalen | Activate | Yes, 22 Birch. Gate code 4410. | 26m on you |
| Dana Reyes 418 Linden Ct | Marcus | Deliver | Done. Capacitor is weak, I'd replace it before July. | 12m on them |
| Ravi Patel 1400 Oakmont | Marcus | Deliver | Invoice 48207 sent. $412. | 1d on them |
| Ed Kowalski 305 Harbor View | Jalen | Schedule | Reminder: tomorrow 8 to 10. | 2d on them |
Three steps. Nothing to rip out.
Channel Clarity is not a CRM. Jobs, dispatch and invoices stay in the system you run today. We add the conversation on top.
ServiceTitan, Housecall Pro or Jobber. Customers, jobs and techs come across. Bookings and invoices keep flowing from where they already live.
Keep your main line or take a new one. Campaigns, office replies, reminders and tech updates all send from it. Customers save one contact.
Techs text from the app on their own phone and see only their jobs. The office sees its queue. You see everything.
Owners ask.
No. They text from the Channel Clarity app on the phone they have. The customer sees the company number, not theirs.
No. It sits on top. Bookings, dispatch and invoices stay in your CRM and show up in the thread as they happen.
Threads start the day you switch on. History from your CRM's own messaging can be imported where the CRM allows export.
Only if you say so. Techs see the threads for their jobs. Office staff see their queue. The owner sees all of it.
We do. STOP is honored on every thread, your number is registered for business texting, and campaign sends respect it.
No. Any business that prospects, books and delivers: plumbing, roofing, moving, lending. The four stages are the same.
Read your own threads.
A 20-minute walk through the owner's view, on your CRM, with your stages. No slides.